The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Categories

Folder Billing (7)
Anything from payments to invoice information is in here
Folder Domain Names and DNS (10)
Information about domain name registrations/transfer, DNS updates, and more
Folder E-Mail (13)
Information specific to e-mail usage, limits, and common issues
Folder FrontPage (17)
All you need to know about using the FrontPage extensions on our servers
Folder Getting Started (1)
Basic information before you sign up
Folder Mac OS X (1)
Information that is relevant to Mac OS X users
Folder PHP/MySQL (5)
PHP and MySQL configuation and specific details
Folder Pre-Sales & Sales (8)
Answers to common questions asked before signing up regarding services and policies
Folder Technical Support (6)
Common technical questions asked by customers about everyday usage
Folder WebMail (1)
Questions and issues specific to Webmail (Horde, RoundCube, Squirrelmail)

Most Popular Articles

Article "The server you are connected to is using a security certificate that cannot be verified. The target principal is incorrect."
This is normally a configuration issue with your MS Outlook e-mail program.To rectify this:While Outlook is open, go to the Tools menu and choose...
Views: 1359
Article Email: 550 Access denied - Invalid HELO name
If you're getting this error when sending out email, please double check your email settings are set as below.For Microsoft Outlook:1. Click Tools...
Views: 1206
Article My counter, bbs, guestbook, etc. isn't working.
These problems are generally due to incorrect permissions on either the directory, file(s), or cgi script(s) that...
Views: 769
Article I need my password reset
Please open a ticket to the Billing department with the following information included:1) PayPal order number for this account.2) Current Domain...
Views: 695
Article Do I have to change my domain if I get a new host?
No. Provided that the domain is registered in your name (as it should be), you can simply update your nameservers (from where you manage your...
Views: 654

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