Announcements
February 2013 Newsletter
Friday, February 8, 2013
It is time for another newsletter to discuss some changes that will be upcoming throughout the year that we hope we continue to improve the services you receive from us at LCWSoft! Support Changes In the past, we have permitted support requests to be submitted directly via e-mail. After significant growth in our client base over the last 12 months and increasing requests for support,...
INTERAC Online now available!
Tuesday, July 17, 2012
We are pleased to announce that LCWSoft now accepts INTERAC Online as an alternative to credit cards and PayPal for new orders, renewals, and other payments. It allows you to pay from your own bank account through your bank’s web banking. Payment is secure, convenient and immediate. Your bank account or web banking login information is not made available to us and payments are applied...
Order Process: Currency set Automatically
Thursday, January 5, 2012
You may not notice, but we have recently implemented GeoIP technology and are using it to determine the default currency based upon the location associated with your IP address. This is seamless and if it does not work, the system will simply use it's default currency automatically. It's just another feature in our effort to make doing business with us as easy as possible!
Aries downtime
Wednesday, September 28, 2011
UPDATE: The problem was a result of a Denial of Service attack. It took some time to mitigate, but a new hardware firewall has also been installed to assist and curb this type of problem in the future. There are currently some issues with Aries shutting down at random. We are looking into this now. Thank you for your patience.
cPanel downtime (Resolved)
Tuesday, April 6, 2010
UPDATE: this issue has been resolved. Thank you to everyone for your patience. Hi everyone, Due to an unforeseen issue with a cPanel update earlier, cPanel is currently offline on Athena. We have contacted our technical team who are working to get it up and running again shortly. Please note that no other services are affected. Your sites and e-mail are all running normally. If...
Order Delays
Wednesday, December 30, 2009
We would like to apologize for delays with processing orders. We have recently been offering a promotion to attract new clients and have received an overwhelming amount of orders in the last 24 hours. Orders are being processed as quickly as possible and we thank you for your patience.
Athena downtime yesterday
Sunday, November 8, 2009
Hi everyone, As per the e-mail notification, we experienced some downtime on Athena yesterday. After having our datacenter investigate the problem, it was discovered that a fauly stick of RAM was causing the server to shut off intermittently. The faulty part was replaced last night and the server has been running smoothly ever since. We would also like to announce that we will be using a...
Notice for former asgard.net clients
Wednesday, October 7, 2009
If you site is down or not working, please copy and paste the following address into your browser to determine whether your site is using the old asgard.net name servers, which are no longer under our control (as per e-mail notices sent on September 16th). https://www.lcwsoft.com/whmcs/whois.php?domain=lcwsoft.com (replace lcwsoft.com with your site's domain name) If the resulting page...
Unexpected downtime
Saturday, October 3, 2009
Due to a power failure in our datacenter space today, we experienced a brief downtime of about 2 hours this afternoon. The exact cause is still being looked into, and any news will be updated here as it becomes available. We thank you for your patience and understanding.
SMTP SSL issue on Athena
Saturday, September 19, 2009
It has come to our attention that sending e-mail using SSL is not working properly on Athena since yesterday. We suspect that a software update may be the cause and are working on getting it resolved as soon as possible. In the meantime, e-mail can still be sent via the normal non-SSL option. Setting your e-mail program to send without SSL will be all that needs to be done as a workaround....
